Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy governs Baycliff Dental’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term “Baycliff Dental”, “us”’ or “we” refers to the owner of the website whose office is at 73 Baycliff Road, Liverpool, L12 6QT. The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. Please refer to our Cookies Policy on this website for further details.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to English law.

Refund and cancellation policy

Cancellation of courses of treatment (including NHS patients).

Appointment times and date may need to be changed for unavoidable reasons. Baycliff Dental Surgery will always try to accommodate these changes as much as possible, however, we will require 24 hours’ notice or a late cancellation fee may occur. If it is our cancellation then maximum liability will be limited to a refund of the advance payment fee ONLY if a mutual appointment can’t be agreed. Refunds will be made by the method in which the treatment booking was paid. Baycliff Dental Surgery will not accept any additional costs or losses incurred by a patient or organisations, which are claimed to have arisen through treatment cancellation. Baycliff Dental Surgery reserve the right to vary arrangements for the delivery of a treatment plan and in such cases will make reasonable efforts to inform patients in advance.

Refund Policy

You may cancel a course of treatment for which you have booked an appointment and be fully refunded all fees for treatment not yet performed: provided you give a minimum of 24 hours prior notice. If 24 hours prior notice is not received, Baycliff Dental Surgery reserve the right to withhold a proportionate amount of money, based upon the length of the appointment and any pre appointment costs incurred for example, scans. However, this does not apply to NHS appointments but we reserve the right to discontinue any NHS treatments and/or future care under the NHS.

Baycliff Dental Surgery will refund the money to patients who wish to discontinue treatment at any time. A notice period of 14 days is required upon which they will be eligible for a refund of any amount paid for treatment that they did not receive.

If a patient is receiving treatment that involves any laboratory work and initial work has been carried out i.e. if the patient is having crowns/bridges or a denture made, and the work has already been started or completed by the laboratory, a proportion of the fee taken on the preparation appointment will be kept to cover the cost of the laboratory invoice. Should zero fee have been taken on the preparation appointment, the patient shall be liable for the lab fee incurred in full. Baycliff Dental Surgery shall provide the lab invoice for reference.

NHS entitlement refund

If you have paid for your NHS treatment before finding out that you were exempt, you might be able to claim a refund. Refunds must be claimed within 3 months of the date you made payment. To apply, download, print and return a HC5 refund form with your original receipt. Information on where to send it will be included on the form. For further information, please visit http://faq.nhsbsa.uk

Annual Infection Control Statement - click here to read

Plan Patient Promotional Offers

Birthday card:

Offer to be redeemed within 30 days of patients birthday.

Not transferrable or redeemable on any other treatments.