Feedback & Complaints

We encourage our patients to give feedback and, where they are unhappy, to make a complaint if we haven't met their expectations.

Complaints policy

At Baycliff Dental & Implant Surgery, we always take complaints about any aspects of our services very seriously, in order to ensure that every patient has only the very best experience at all times.

Complaints can be made in writing by filling out a simple complaints form available from reception, or via email, by the patient or by an authorised person on the patient’s behalf. Complaints should be made to the ‘Complaints Manager’, and should be clear, so that they can be dealt with efficiently.

Every complaint will receive immediate written/email acknowledgment, and the Management will strive to resolve the complaint within a quick, reasonable period of time. For our full complaints procedure and policy, please ask a member of our reception team. If a complaint is about any aspect of clinical care or associated charges it will normally be acknowledged by the Management team and then referred to the treating Dentist.

Please note that in these cases, Baycliff Dental & Implant Surgery accepts no liability on behalf of the treating Dentist and acts as a liaison between the patient and the treating Dentist, only.

If you are unsatisfied with our internal handling of your complaint, you are free to forward your complaint to the Dental Complaints Service (www.dentalcomplaints.org.uk). If still unsatisfied, you may wish to forward your complaint to the General Dental Council.

If you would like to send us feedback, please email us at practicemanager@baycliffdentalsurgery.co.uk

Please view our Complaints Procedure here.